Introduction
At CADmaton, we strive to provide top-notch CAD engineering services that meet your expectations. This Refund and Returns Policy outlines the terms under which refunds and returns are handled for our services. Your satisfaction is our priority, and we aim to address any concerns you may have with our services.
2. Eligibility for Refunds
Refunds are generally not applicable due to the nature of our services, which are personalized and labor-intensive. However, we do recognize that there may be exceptional circumstances that warrant a refund. Refunds will be considered in the following situations:
- Non-delivery of the Service: If the agreed-upon deliverables are not provided within the specified timeframe and no extension has been mutually agreed upon.
- Design Defects: If the delivered work contains significant errors or does not meet the specifications outlined in the project agreement or scope of work document.
- Service Cancellation: If a project is canceled by CADmaton before any substantial work has been completed.
3. Non-Refundable Services
Certain services are non-refundable:
- Completed Projects: Once a project is delivered and accepted by the client, it is considered final and non-refundable.
- Change of Mind: Refunds are not provided for changes of mind or shifts in project requirements after the commencement of work.
- Partial Delivery: If a project is in progress and significant portions have already been delivered as per the agreed milestones, those portions are non-refundable.
4. Requesting a Refund
To request a refund, please follow these steps:
- Submit a Request: Email us at contact@cadmaton.com with your order details, including project name, date of agreement, and the reason for the refund request.
- Review Process: Our team will review your request within 10 business days. We may require additional information or documentation to process your request.
- Decision Notification: You will be notified of our decision via email. If your refund is approved, we will process it within 5-7 business days.
5. Modifications and Revisions
We offer a limited number of revisions to ensure your satisfaction with the delivered work. The number of revisions allowed will be specified in your project agreement. Additional revisions beyond this allowance may incur extra charges.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: contact@cadmaton.com
info@cadmaton.com
Address: Karen, 00502
7. Changes to This Policy
CADmaton reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page and will take effect immediately upon posting. It is your responsibility to review this policy periodically to stay informed about our refund and returns procedures.
Thank you for choosing CADmaton for your CAD engineering needs. We value your business and are committed to providing exceptional service and support.